Petit Palace Suites Hotel

Iana Ribeiro★ 3

To make things simple: Pros The staff were genuinely lovely from start to finish. Everyone we interacted with — from the front desk to the person assisting with luggage — was polite, welcoming, and helpful, which made a positive difference to the overall experience. The idea behind the hotel itself is also good, and visually the place has potential. The location is relatively close to the beach, which is convenient, even if not exceptional. Cons Unfortunately, the execution does not live up to the concept or the price point. While the hotel is near the beach, the surrounding area lacks good restaurant options, which limits convenience. Cleanliness was a major issue: the room was not properly clean upon arrival, and the bathroom in particular left a lot to be desired — which is especially disappointing, as this is where cleanliness matters most. The towels appeared brand new but had clearly never been washed and smelled as such, which is not acceptable, as items straight from the store are not hygienic. There also seems to be a lack of proper management oversight. It feels as though no one is ensuring that all departments meet the standards expected of a five-star hotel. Services in general were underwhelming: WiFi was not offered, nor were clear instructions provided at check-in. For a hotel advertised as five-star, charging £120 per night, small details matter — and receiving only two coffee pods included in the price further reinforced the feeling that value for money was lacking. Overall Despite the friendliness of the staff and the hotel’s aesthetic appeal, I would not recommend this stay. A beautiful setting alone does not justify the price when service, cleanliness, and basic expectations are not met. At this price point, there needs to be much more to back it up!

adamaG7066PZ★ 1

WORST HOTEL EXPERIENCE EVER!||||I stayed here with my girlfriend for 4 nights, paying €405 plus a $100 deposit. When we checked out, the hotel refused to return the deposit, accusing us of “destroying” the room, when in reality there were only makeup stains.||||The worst part was what happened when we tried to leave. As soon as we requested the deposit back, the staff locked the front doors and trapped us inside the lobby. My girlfriend had her phone in her hand, and they assumed she was trying to film. The receptionist grabbed her so hard she fell to the ground, while another worker blocked the exit so we couldn’t leave. On top of that, three male staff were in the lobby trying to hold us back, which felt intimidating and made us very uncomfortable.||||They even threatened us with jail, saying it was “illegal” to film, even though no recording was ever made.||||The police were called, and after checking our phones and finding no videos, they let us go in 10 minutes because we had done nothing wrong. Being locked inside against our will, grabbed, threatened, and accused of things we didn’t do was humiliating, frightening, and deeply unsafe.||||On top of that, the room itself was faulty. The shower was blocked the entire stay, and my girlfriend cut herself on the drain. We asked several times for it to be fixed, but the staff never acted and later claimed we had only asked once. They also had no first aid kit, so she had to stop the bleeding with a towel.||||This entire experience was extremely difficult for both of us. We came for a holiday and instead left feeling traumatized and mistreated.||||Avoid this hotel at all costs. It is unsafe, unprofessional, and made us feel very unsafe as guests.